It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit.

They must be unworn/unused with original tags attached and in original packaging. Any goods returned must be in a resaleable condition. Please take reasonable care of the goods whilst in your care.

sealed audio or video recordings or computer software, if opened.

sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery.

goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers.

goods which are clearly personalised or made to your specifications.

However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items.Ĭertain products purchased at Fruugo cannot be returned. We do our best to ensure that the products that you order are delivered to you in full and according to your specifications.

Please allow additional shipping time for deliveries to exceptional locations that are hard to reach, and also during busy periods such as Christmas.Īll carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it. The delivery timescales do not include any customs clearing times beyond Fruugo's control. Usually track and trace and/or proof of delivery are available on an express service.Īlthough Fruugo retailers endeavour to deliver within these timescales, please note that the above timescales are estimated and not guaranteed.

Express Delivery – Domestic Express delivery takes approximately 1-2 business days from dispatch, while an International Express delivery takes 3-7 business days from dispatch.

Normally track and trace and proof of delivery are not available on a standard service.

Standard Delivery – Domestic Standard delivery takes approximately 2-5 business days from dispatch, while an International Standard delivery takes 5-14 business days from dispatch.

All retailers offer a standard delivery service, and some retailers also offer an express delivery service. The delivery times and shipping prices vary depending on the retailer's location, the destination country and the selected delivery method.įruugo offers two delivery options: Standard Delivery or Express Delivery.

Products are shipped by the individual Fruugo retailers, who are located across Europe and the rest of the world. Alternative shipping methods can be selected at checkout.

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